Privacy Policy
Groundzero Software Pvt. Ltd.
Effective Date: February 2026 · Version 1.0
Groundzero Software Pvt. Ltd. (“Groundzero”, “we”, “us”, or “our”) operates a fully managed unified analytics platform built on a modern lakehouse architecture. We are committed to being transparent about how we handle personal information and to treating your data with care and respect.
This Privacy Policy describes what personal information we collect, why we collect it, how we use and share it, and the rights and choices available to you. It applies to our website at groundzero.cloud, our Platform Services, and any other services that link to this policy.
This policy does not cover: (i) data that enterprise customers upload or process through our Platform on behalf of their end users — that data is governed by our agreement with the customer; or (ii) third-party services linked from our platform, which have their own privacy practices.
1. Who We Are
Groundzero is a B2B SaaS company headquartered in Chennai, India. We serve enterprise organizations, system integrators, and IT consultants worldwide, providing a unified platform for data engineering, machine learning, business intelligence, and analytics — all governed through a single lakehouse architecture.
Our typical users are data professionals, analytics teams, and IT consultants who access our platform on behalf of their organizations under an enterprise agreement.
2. What Personal Information We Collect
2.1 Account and Login Information
When you or your organization creates an account on Groundzero, we collect the information needed to set up and secure that account:
- Full name and professional email address
- Job title and company or organization name
- Authentication credentials (username, hashed password, or single sign-on tokens)
- Account preferences and settings you configure
2.2 Usage and Analytics Data
To operate, improve, and secure our platform, we collect data about how the platform is used:
- Features and modules accessed, and time spent within them
- Queries executed, jobs submitted, and pipeline configurations (metadata only — not the content of your data)
- Error logs and diagnostic information
- IP address, browser type, operating system, and device identifiers
- Session timestamps and navigation paths within the platform
We collect usage metadata to understand platform performance and improve the product. We do not read or access the business data your organization stores or processes through the platform.
2.3 Payment and Billing Information
If your organization subscribes to a paid tier of our platform, we collect billing-related information:
- Organization billing contact name and email
- Invoice and subscription records
- Payment method details — these are processed and stored by our third-party payment provider and are not held directly by Groundzero
2.4 Company and Team Details
To provision and manage your organization’s workspace, we collect:
- Organization name, size, and industry
- Names and email addresses of team members invited to the platform
- Role and access permissions assigned within the platform
- Information about your existing data infrastructure shared during onboarding or support
2.5 Communications
When you contact us — whether through support tickets, emails, demo requests, or feedback forms — we keep a record of those communications, including any information you share with us in the course of those interactions.
3. How We Use Your Information
We use personal information only for the purposes listed below. We do not use your data for purposes unrelated to operating and improving our services.
3.1 Delivering and Operating the Platform
- Provisioning and managing your organization’s Groundzero workspace
- Authenticating users and enforcing access controls
- Processing payments and managing subscriptions
- Providing technical support and responding to issues
3.2 Improving the Platform
- Analyzing usage patterns to identify areas for improvement
- Diagnosing bugs and performance issues
- Developing new features informed by how customers use the product
- Conducting internal research to better understand customer needs
3.3 Security and Trust
- Monitoring for unauthorized access, abuse, or suspicious activity
- Detecting and preventing fraud
- Maintaining audit logs for compliance and incident response
3.4 Communication and Relationship Management
- Sending account and service notifications (e.g., billing, security alerts, downtime notices)
- Responding to your enquiries and support requests
- Sharing product updates, new features, and relevant content — you can opt out of marketing communications at any time
- Inviting you to webinars, demos, or events that may be relevant to your use case
3.5 Legal and Compliance Obligations
- Complying with applicable laws and regulations across the jurisdictions we operate in
- Responding to lawful requests from regulatory authorities
Enforcing our terms of service and protecting our legal rights
4. How We Share Your Information
We do not sell your personal information. We share it only in the following circumstances:
4.1 Within Groundzero
Personal information may be shared across Groundzero’s teams (engineering, support, sales, and legal) strictly on a need-to-know basis for the purposes described in this policy.
4.2 With Service Providers
We work with carefully selected third-party vendors who support our operations — including cloud infrastructure providers, payment processors, customer support tools, and analytics services. These vendors are contractually required to handle your data only as directed by us and in accordance with applicable data protection law.
4.3 With Your Organization
If you access Groundzero through an enterprise agreement, your organization’s administrators have the ability to manage your account, view usage data, and control your access. Your organization, not Groundzero, is the primary controller of how the platform is configured and used within their environment.
4.4 With System Integrators and Partners
Where you have engaged a system integrator or IT consultant to implement or manage Groundzero on your behalf, we may share relevant account and usage information with that partner as necessary to deliver the service. This is done only with appropriate authorization from your organization.
4.5 For Legal Reasons
We may disclose personal information if we believe in good faith that doing so is necessary to comply with a legal obligation, respond to lawful requests from authorities, protect the rights or safety of Groundzero or our users, or enforce our agreements.
4.6 In a Business Transaction
In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of that transaction. We will notify affected users where required by law.
5. International Data Transfers
Groundzero is headquartered in India and serves customers across India, the United States, Canada, Europe, and other regions globally. To deliver our services, your data may be processed in countries other than your own. However, you can choose the region for your data residency.
Where personal data is transferred from the European Economic Area (EEA), United Kingdom, or Switzerland to countries that do not have equivalent data protection laws, we put appropriate safeguards in place — such as Standard Contractual Clauses (SCCs) approved by the European Commission, or equivalent mechanisms. We can provide copies of these safeguards on request.
Groundzero offers enterprise customers the ability to sign a Data Processing Agreement (DPA) that formalizes the terms of data handling for their organization. If your organization requires a DPA, please contact us at hello@groundzero.cloud
6. Data Retention
We retain personal information for as long as your account is active or as needed to provide our services. Specifically:
- Account and login data is retained for the lifetime of the account and for a reasonable period after account closure to handle any follow-up requests or disputes.
- Usage data is typically retained in identifiable form for up to 24 months, after which it may be aggregated or anonymized.
- Billing records are retained for as long as required by applicable tax and accounting laws.
- Support communications are retained for as long as necessary to resolve the matter and for a reasonable period afterward.
When we no longer need personal information, we securely delete or anonymize it.
7. Security
We take the security of your data seriously. Groundzero employs technical and organizational measures including role-based access controls, encryption in transit and at rest, audit logging, and regular security reviews.
However, no system is completely immune to risk. If you become aware of any security concern related to your Groundzero account, please contact us promptly at hello@groundzero.cloud
8. Your Privacy Rights
Depending on where you are located, you may have certain rights regarding your personal information. These include the right to:
- Access a copy of the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal obligations
- Object to or restrict certain types of processing
- Receive your data in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority in your jurisdiction
To exercise any of these rights, please contact us at hello@groundzero.cloud. We will respond within the timeframes required by applicable law. We may need to verify your identity before processing your request.
If your personal data was submitted to the Groundzero platform by your employer or another organization, please direct your request to that organization, as they are the data controller for that data.
9. Information for EEA, UK, and Swiss Users
If you are located in the European Economic Area, United Kingdom, or Switzerland, the following additional information applies.
The data controller for your personal information is:
Groundzero Software Pvt. Ltd.
2910B Linbuz Business Center, 14th Main Road
Annanagar West, Chennai 600040, India
hello@groundzero.cloud
We rely on the following legal bases for processing your personal information:
- Contract — processing necessary information o provide the Platform Services under our agreement with your organization.
- Legitimate Interests — improving our platform, maintaining security, communicating with you about the product, and managing our business — balanced against your rights and expectations.
- Legal Obligation — complying with applicable laws and regulations.
- Consent — for optional activities such as marketing communications, where we ask for your consent.
10. Information for Users in India
Groundzero complies with India’s Digital Personal Data Protection Act, 2023 (DPDPA) and applicable rules. As a Data Fiduciary, we collect and process personal data only for the purposes described in this policy, and only to the extent necessary.
You have the right to access, correct, and erase your personal data, and to nominate a representative to exercise these rights on your behalf. To do so, contact us at hello@groundzero.cloud
11. Children’s Privacy
Our platform is designed for professional and enterprise use. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will delete it promptly. Please contact us at hello@groundzero.cloud if you have concerns.
12. Third-Party Services and Integrations
The Groundzero platform integrates with a range of third-party tools and services — including cloud providers (such as AWS), data frameworks (such as Apache Spark), and development tools (such as GitHub and Jupyter). When you connect or use these integrations, data may flow between Groundzero and those services.
Groundzero does not control and is not liable towards the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you connect to via our platform.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the effective date at the top of this page and, where appropriate, by sending an email notification or displaying a notice within the platform or through our social media channels.
Your continued use of Groundzero after any changes take effect constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please reach out:
Groundzero Software Pvt. Ltd.
2910B Linbuz Business Center
14th Main Road, Annanagar West
Chennai 600040, India
Email: hello@groundzero.cloud
Website: www.groundzero.cloud
We aim to respond to all enquiries within 30 days.