11. Troubleshooting

Look for what you see on screen, then follow the fix. Each chapter also has its own troubleshooting list.

Getting in#

"Access restricted". Cause: your account is not in the Admin group. Fix: ask an administrator to add you to the Admin group (chapter 3).
A new person says they never got an invitation. Cause: the address may be wrong, or the email was filtered. Fix: check the address in the Users tab, ask them to check their spam folder and, if needed, set a new password for them (chapter 2).

Search finds nothing. Cause: the search is case-sensitive. Fix: type in lowercase.
A new site's row has no URL. Cause: the row was not complete when it was added. Fix: reload the page.
Billing is missing from the menu. Cause: the account is not on a monthly subscription. Fix: none needed (chapter 8).

A person cannot use chat ("You don't have access to chat"). Cause: no AI Chat (All) permission, or a Deny. Fix: add the permission and check for a Deny (chapter 4).
Someone sees You do not have "<permission>" permission on <type>. Cause: nothing allows it, or a Deny blocks it. Fix: add an Allow for their group, and remove a Deny that covers them (chapter 4).
A person sees "Usage limit reached". Cause: their budget for the last 30 days is used. Fix: raise it (chapter 7).
A budget shows Not set but Used is not zero. Cause: normal. Usage is kept when a budget is removed. Fix: none needed.